Privacy Policy

Purpose

This Privacy Policy has been adopted to ensure that your personal information is handled in accordance with the National Privacy Principles set out in Schedule 3 of the Privacy Act 1988 (Cth).

Scope

The websites www.weleda.com.au and www.weleda.co.nz are created and maintained by Weleda Australia Pty Ltd and its affiliates (“Weleda”). This document sets out Weleda´s Privacy Policy for users of websites www.weleda.com.au and www.weleda.co.nz.

Weleda’s approach to privacy and spam

Weleda respects your privacy. The only personally identifiable information Weleda collects about you is what you provide to Weleda, for example by completing a Weleda “contact us” form, participating in a Weleda competition, subscribing to Weleda’s newsletter, purchasing product via our online shop or by some other interactive channel.

Information Collection, Use and Disclosure

Weleda collects personally identifiable information, such as email address, name, mailing address, phone number and date of birth, only if individual website visitors wish to give Weleda this information. Weleda uses personally identifiable information to improve its product offerings, analyse website usage, improve and customize its websites, and for general customer relationship and service purposes, such as responding to a question about a product.

As part of Weleda’s normal business operations, Weleda may share a user’s personally identifiable information with certain third-party service providers. For example, Weleda discloses personally identifiable information to third parties when it is reasonably necessary in order to enable Weleda to provide services that have been requested by users, to provide information that has been requested by users or to provide products that have been ordered by users. Additionally, some of Weleda´s website operations, product fulfilment operations, marketing programs, data processing and data analysis may be managed and/or conducted by Weleda’s affiliates and/or third-party service providers. Weleda may provide access to your profile and personally identifiable information to such affiliates and/or third-party service providers for the purpose of providing services to you on behalf of Weleda or to enable such affiliates and service providers to provide services to Weleda.

Weleda can (and you authorise Weleda to) disclose any information about you as required by law, including voluntary disclosures to law enforcement agencies and government officials, as Weleda, in its sole discretion, believes necessary or appropriate.

Weleda may also disclose or use personally identifiable information to investigate and respond to any third party complaints or violations of Weleda’s rights.

Weleda also collects aggregate statistical information regarding general website traffic patterns. In order to do so, Weleda’s websites uses cookies. Weleda also uses third-party service providers to track and analyse non-personally identifiable usage and volume statistical information from website users.

Weleda Australia Pty and Weleda New Zealand Limited are dedicated to keeping your details private. Any information we collect in relation to you, is kept strictly secured. Weleda uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Weleda only last while you are browsing our website/s. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shoppign experience by displaying products that interst you throught our product pages, thus providing you with a more friendly, intersting and enjoyable shopping experience. Whenever you use our website, or any other website, the computer on which the web pages are stores (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address”, and is sent automatically each time you access any Internet site. From a compter’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of th eIP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order youmay wish to make. after completing the form provided, your IP address will be stored along with a
transaction number that allows us to track your order.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States

Access to Personally Identifiable Information

If your personally identifiable information changes or if you no longer desire to receive any of Weleda’s services, you may correct, update, delete or deactivate it by emailing us at weleda@weleda.com.au or weleda@weleda.co.nz.

Other ways to contact us:

Postal address:

Australia: Unit 2, 92A Mona Vale Road, Warriewood, NSW 2102

New Zealand: PO Box 8132, Havelock North 4157

Telephone

Australia: 1300 551 454

New Zealand: 06 872 8700

Choice/Opt-Out

If you provide Weleda with your email address or mailing address, Weleda may send you newsletters, information on products, services and promotions or offer you the opportunity to participate in Weleda marketing and promotions, such as surveys or contests. With respect to any such emails, within the emails Weleda will provide you with the opportunity to “opt-out” of having your personally identifiable information used for such purposes in the future.

Governing Law and Data Storage

This Privacy Policy is governed by the laws of the NSW, Australia, which is where this website is maintained. You should be aware that when you submit your personally identifiable information to Weleda through this website, your information will be deemed sent to Weleda from Australia, that your information may go to a country that has different privacy laws than your home country and that your information will be handled in accordance with the laws of NSW, Australia. By providing any personal information to Weleda through this website, all users, fully understand and unambiguously consent to the submission, collection and processing of such information in Australia. Some of Weleda’s websites are targeted towards countries other than Australia and are intended for visitors from those countries. If you are a resident of a country other than Australia and you give Weleda personal information through a Weleda website targeted towards your country of residence, that information will be stored and used in accordance with the laws of the country in which the website is maintained.

Transfer of Information

In the event Weleda Australia or one of its divisions is ever sold to or acquired by another company, Weleda reserves the right to transfer ownership of the customer information to the acquiring company.

Changes in this Privacy Policy

If Weleda decides to make any material changes to this Privacy Policy, Weleda will notify users by posting any such material changes on this page in this section. Weleda reserves the right to modify this Privacy Policy at any time, so please review it frequently. Your use of this website after changes to this Privacy Policy have been made constitutes acceptance of those changes going forward.

Security Policy

When purchasing from Weleda Austrlia Pty Ltd or Weleda New Zealand Limited your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre

Comments or Questions

We welcome any questions, concerns or comments which you may have in relation to our company, products, website or Privacy Policy. For general questions about our company and any comments on our website and/or our Privacy Policy, please contact Weleda at weleda@weleda.com.au.

Other ways to contact us:

Postal address:

Australia: Unit 2, 92A Mona Vale Road, Warriewood, NSW 2102

New Zealand: PO Box 8132, Havelock North 4157

Telephone

Australia: 1300 551 454

New Zealand: 06 872 8700

 

Effective Date: 1 September, 2011